WE ACCEPT

• Cash (We cover the tax)

• Debit (+ Tax)

• Credit Card (+ Tax + $2 Fee)

• E-transfer (+ Tax)

EARLY AND LATE APPOINTMENTS

Need an appointment before 10 AM or after 10 PM? No problem!

These appointments are available at no extra charge. A deposit is required to book these times.

DEPOSITS

A full deposit (100% of the service price, including tax) is required for:

• Appointments before 10 AM and after 10 PM.

• Any service priced at $70 or more.

Your deposit goes toward your final bill.

All deposits are non-refundable because we hold that time just for you.

Please e-transfer the full amount, including tax, to:

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TdbDeposit@gmail.com

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. Remember to include your name and appointment date in the message.

APPOINTMENT CONFIRMATION

We will call you to confirm your appointment.

If we cannot reach you, we will send you a text message. Please reply to let us know you’re still coming.

We will give you time to respond. If we do not hear back before the deadline, we may need to release your appointment so another client can book that time. We will let you know before releasing it.

This also helps us prevent fake bookings and spam, so appointment times are available for real clients.

CANCEL AND RESCHEDULE

Plans can change. We understand!

To give other clients a chance to book your time, please let us know as early as possible.

• Pre-Booked Morning Appointments (Before 12 PM): Please let us know before 10 PM the night before.

• All Other Appointments: Please give us at least 2 hours’ notice.

Please call or text 416-901-6886 to cancel or reschedule.

If you have paid a deposit and give us the required notice, we can transfer your deposit to a new appointment date.

RUNNING LATE

We understand that things don’t always go as planned.

A delay of up to 10 minutes is okay.

If you think you will be more than 10 minutes late, please give us a call. We will do our best to fit you in.

Arriving more than 10 minutes late WITHOUT NOTICE may result in your appointment being cancelled.

If your appointment has been cancelled by the time you arrive, we are still happy to take you as a walk-in if a barber is available.

NO CALL, NO SHOW

(A confirmed appointment then you do not show up and did not let us know)

We understand that unexpected things happen. Everyone deserves a first chance.

Here is how we handle missed appointments:

• First Time: No charge. Your first missed appointment is forgiven.

• Second Time: A deposit will be required before we confirm your next appointment.

• Third Time: A deposit will be required before we confirm your next appointment. An additional 50% charge based on the price of your previously missed service will also be added to your next visit.

We set aside time especially for you, and when an appointment is missed, that time cannot always be filled by another client.

We appreciate your understanding. This helps us take care of our barbers and give other clients a fair chance to book.

SERVICE SATISFACTION

Your satisfaction is very important to us.

If you have any concerns about your haircut or service, please let us know before leaving the shop. We want to hear from you and have a chance to make things right.

We want you to leave feeling confident and happy with your experience.

Your satisfaction is our number one priority, and we take it seriously.

RESPECT IN OUR SHOP

We want everyone who visits our shop to feel comfortable and respected, including our clients and our team.

We ask everyone to treat each other with kindness and respect.

If a situation becomes disrespectful or aggressive, we may need to stop or refuse service. A barber may also stop a service if they feel uncomfortable continuing.

Thank you for helping us keep the shop a positive and welcoming place for everyone.